DRAFT - Help Desk Logs, Tickets and Reports
Series #: TBD
Series Description:
Consists of records used to document requests for technical assistance and responses to these requests, as well as to collect information on the use of computer equipment to compile monthly and annual statistics, and for reference for planning, management analysis, and other administrative purposes.
Series Cutoff: Completion of Ticket, Report or Log
Retention Period: 2 Years
Disposition Action: Destroy
Approval Date: Pending
Reviewed 2023-04-13